Cardinal Van Lines

Company is a piece of work...they are not a moving company they are a broker company. They give you a cheap price because they severely under price you for the amount of items you have. They priced my 4 bedroom 2 story house at 885 cubic square feet. I am not a mover I do not know what that looks like I told them the 82 items that I had and that is what they "estimated" my load. When the actual moving company came (sky van line 10/10 would recommend) they let me know the bad news. The original cost that I was given was severely under estimated and the truck that they brought wouldn't even be big enough to move all of my furniture. So new price is close to 3x the price quoted went from about $6400 to over $17000. Needless to say I was very upset so I called the customer service number to which I was connected with the most unprofessional rude lady who then pretty much told me that I signed a contract and it wasn't there problem. Now this is putting it lightly from how she actually spoke to me, even the movers who was standing with me while on the phone was appalled at her behavior, and when asked to speak to a manager SHE HUNG UP ON ME. Also there was no way to cancel and get the 2k deposit back just because we refused service. Never in my life will I ever recommend this company.

The moving company who did show up said this is very standard for broker companies like this because of the fact that they are just looking to make the sale and even if you cancel they still get your deposit.

Move size: 4 Bedroom Home Service cost: $17000

DO NOT USE THIS COMPANY. There is a good reason that they do not allow you to cancel after 72 hours. The movers they hired trashed my property with other people trash and belongings because their truck couldn't fit some extra boxes. The movers never said it would be a problem other than increasing the price which I expected. They then held my items hostage for 3 weeks and no one would answer the customer service line and the salesperson went MIA. Turned out the third party movers were waiting for more money from me but no one let me know that. Our items were damaged, dirty and missing. I cannot warn you enough. DO NOT USE CARDINAL VAN LINES.

Move size: Partial Move Service cost: $6000

Cardinal Van Lines website for Florida does NOT show they are a broker. They sold my contract3x. I didn’t even talk to one company & they charged me $700! The other company Ocean Moving & Storage highjacked my belongings. Cardinal says you have to electronically sign to lock in dates & get discount then they don’t send you the contact in Promised email. Mason & Travis will team up & promise the discount & dates but all the while lie to you. My move wasn’t done on time, they broke my furniture, they were late when they finally showed up & stayed until 9:30pm. Upon arrival it was another $2645 or they kept belongings. My Firm Bonded Quote of $4817.13 ended up costing $8,290.00! Do not use these companies. Cardinal Van Lines will be hearing from my attorney. They are liars & thieves stay away from this company as well as Ocean Moving & Storage in Florida & American Standard Moving & Storage who will randomly bill your credit card! I never even talked to this company but Cardinal must have given them my credit card because on the dispute the ONLY signature they could use was the Cardinal Van Lines contract. These 3 companies deserves minus 5 stars, they are crooks. I will pay my lawyer just to expose them.

Move size: 2 Bedroom Home Service cost: $8290

Rudest Customer Service Manager to deal with (Karen). Today is day 43 and we still do not have our stuff. The owner will not get on the phone to discuss and they owe me $400 in a Zelle payment which I have emails from 2 different people in their company stating I would get and still haven't received.

I have an entire review of my experience, but the number of characters are limited to completely share my experience.

Do not use this company under any circumstances! They will tell you everything you want to hear up front to get the business and then have the absolute worst service. Countless lies and not showing up is part of what we have experienced.

Again, their 4.6 rating is a joke! If I could give a zero, I would have!

Move size: 2 Bedroom Home Service cost: $8400

I echo the poor service by this company. Long story short its been over two months, not all my things have been delivered - first time they said that it was because the truck was full - why they didn't sent a bigger truck is beyond me.. then the second time they came to deliver the "pending items", but still they have several pieces missing and they cant give me a clear answer if they in fact have my things.

Cardinal Van lines completely pushes the problem away to the carrier. Understanding that they are a third party broker, they do not assume any risk and do not help at all solve the situation. I have to submit a claim and not even then they are responsible - they say I need to submit a claim for the transportation company and not them.

Also they had extensive damage at the pickup origin and are asking me to call my insurance - NO, this should come from their pocket.

My recommendation is that never use a broker, deal directly with the transportation company and read all the fine prints and ask questions. they also charged me more because my things were more than the estimate, even though i am not an expert on estimating.

Even the driver who deliver admitted that they took my things, unload them and took out the protection - several of my things damaged upon delivery - they dont answer the phone or reply to emails - total disrespect and poor customer service. Stay away.. I learned my lesson.

Move size: 4+ Bedroom Home Service cost: $9000

DO NOT use cardinal van lines. They are a scam. They gave me a quote of $3,500 and said I’d have a full 26’ truck for all my stuff. On my sheet it even says that they’d be moving 30 boxes, 3 dressers, 2 dining tables, 2 book shelves, a large upright freezer,and2couches.They get there and say oh for the whole truck it’s going to be an extra $5,000 and wouldn’t be delivered until 2 weeks after the agreed upon date. When I tried to cancel they said I’d lose my $1,600 deposit. DO NOT USE!

Move size: 3 Bedroom Home Service cost: $3460

If you want to be told one thing and then experience something completely different from what you were told, then this is for you! "It's in the contract" is my favorite customer service response to being told one thing and having them continually add on fees when we were told the price was locked in and accounted for the overage. If the inventory is not exact they will charge more even though the sales rep assured otherwise because..., "it's there in the contract". Well, I want to do business with people that do what they say and don't mislead you. So they got our money this time but will never get it again and we will never recommend their service

Move size: 2 Bedroom Home Service cost: $6000

Company gave us an est of $1994.43 for small move from Mo to Va.We added 20 boxes and extra charge of $600. Showed up after 5pm on a Fri.Wanted to charge 80 Cu feet for a dryer and a small book shelf(acc 12 cu ft) and upped the cost to over $5300.We sent them packing (found them sleeping at end of our driveway) My 2 sons and I loaded a 16 ft U-haul (I'm 71 yrs old) with space left over approx 600-650 cu feet total.This Co is terrible and I think they write their own positive reviews. They are TERRIBLE and would NOT recommend them to anyone.Won't return my calls or answer my e-mails either and are refusing to refund my daughters $600 deposit. These are the kinds of business's that need to be closed down and ran out of our country !!!!

Move size: Studio Service cost: $5300

I would give 0 stars if I could. I was originally told that they would arrive Friday or Saturday. They came on Thursday. They also upcharged me significantly even though I had exactly what was on my inventory list. They also said they don't accept credit cards and asked me to us Zelle. Felt strange to Zelle a "reputable" company. More problems arose when I tried to figure out when my stuff would be delivered. The reason I chose this company was because I was originally told I could expect my items 5-7 business days from pick up. When I called later I was told 7-14 business days from pick up. Someone else told me 2-10 business days from the date I put on the form as first possible delivery date. They also don't know where my items are. They keep saying "a secure warehouse" but it seems like they just don't know. I feel lied to and manipulated into giving them my business.

Move size: Partial Move Service cost: $1800

This is a broker and not an actual moving company. They should have told us. They then use moving companies that do the actual moving with bad reviews so once the get their cut they are no longer as helpful and when they do finally answer they blame the other company though they were the once who made all the promises. Stuff got their eventually but not when promised so we just sat around waiting for 4 days. This is a bait and switch so beware. You get what you pay for as they say

Move size: 1 Bedroom Home Service cost: $2300

DO NOT BOOK WITH THESE CRIMINALS! This was booked through a third party, and they would not give their name to me prior to the move which should have been my first red flag. I was quoted $1,600 for a very minimal move across NYS. They arrived earlier than anticipated and was strategic so their office or the broker was not open yet to call while they scammed me. As the main mover walked around my apartment hey would said Hey, this is really nice, how much is this costing you? and taking inventory of my items. He Assured me before they loaded my items that it would be the same agreed cost and I would get my items the next day. After my items were loaded and he kept pushing how much do I pay in rent which I did NOT give up, he then charged me 2X!! $3,200 unless I tipped him and his 2 workers $75 in cash. They took 3 loads to the truck and worked for 20 minutes. I told him I was NOT comfortable with that and he held me, hostage, in my apartment while I had to walk around town as he demanded more and more cash on the spot. He was so degrading and condescending and completely scammed me. He held me and my items hostage until I could come up with the cash and would not leave my apartment until we agreed to his terms. When I finally got him to leave and made his demands, his company did not answer the phone for a week and told me I should have called the police and confirmed they were AOK hiring criminals. When my items did arrive, it was if a different truck they showed up at 10PM without warning and all of my boxes were completely crushed and damaged. They had so many hidden charges and fees for the police coming and moving the truck which were never disclosed. I WISH I COULD GIVE THEM 0 STARS! TERRIBLE SERVICE. I feel totally violated I was scammed, screamed at, and taken advantage of. These people need to be out of business.

Move size: 1 Bedroom Home Service cost: $3600

I found out after that they subcontract your move other companies. I had Instamove from Birmingham Alabama.

I was called and was asked if they could pick up my furniture, put it in storage in Florida (where it was being moved to) and it would be brought to me within 3 days of being called for. As a courtesy to them, I allowed it. I had paid Cardinal 30% already. When the moving truck arrived I was told I needed to pay about %30 percent more than I was quoted. I really had no recourse but to do this as I was already put over $800. My house was closing on 3/31. I repeatedly called Cardinal for days before to tell them to please deliver on the 31st or 04/01. They would never answer. Finally, by a miracle, I got an answer. I was told my furniture was still in Birmingham and I had to wait for a truck heading here before they would load and deliver it.

It arrived on 04/18. We had to buy a futon just to have somewhere to sleep. My furniture was squashed and wedged in the middle of the truck. It was pulled out with no real regard for its care. I found 3 broken items and a missing part of a bed fram before they left. Now every day I find cracks or chips on multiple items. I was so completely stressed out by this move I did not take the time to carefully inspect each and every item. I have moved multiple times and this is by far the worse move I have ever had.

Move size: Partial Move Service cost: $2400

The movers were efficient, friendly, hard-working. And honestly, they found several hundred dollars which I had inadvertently left lying around in the furniture to be moved. They immediately returned it to me. The company made boxes and some packing material available to us at no cost. They showed a great amount of patience while setting up in our new home, making sure I was happy with where they put the furniture. It was a very easy moving experience. I will recommend them.

Move size: 2 Bedroom Home Service cost: $4177

Feel as though I have been completely taken advantage of by this company and could not recommend them to anyone. Whenever I booked my move, I was told it would be $1500 and three to four days before I receive my things for a Pennsylvania to Florida move. Now, after paying double than what they said I would be paying, I am told it could be up to 14 days before I even receive my things, and that’s only after they picked everything up.

Scott Thomas on the phone only told me what I wanted to hear, took my money, and has been unhelpful since. They contract your job out to another company and after they get their deposit, they don’t care to deal with you at all. They didn’t ask for the size of my boxes so because of this, the movers said I would be paying extra. Another thing I was never told about was that I needed to have CASH or VENMO ready for when the actual movers arrived. If I had planned on using a credit card, I would have been completely out of luck.

And now it is incredibly difficult to get anyone on the phone with the status of my belongings and it is now days after my projected delivery date with no word from them without me calling relentlessly. Every time I get someone on the phone, they say I will receive another phone call later in the day to discuss my issues and that never happens. I am being given the runaround while this company refuses to tell me where my belongings are and when I will get them. The non transparency of this company is appalling and I have only been treated terribly by them and receiving no help in regards to all of the items they entrusted me with that is apparently now in a warehouse somewhere and not even on its way to me.

I was supposed to start working a few days after arriving (as soon as I had my things delivered to me), but I was never told that could be up to two weeks from my pickup date and now I am left without a way to make money seeing as they have all of my equipment (I’m a massage therapist and they have my table.) Considering their lack of concern about my timeframe, my money, and all of my things that I entrusted them with, I am honestly very worried about whether my items will arrive to me in decent condition now. Friends of mine had a job booked with them a week after me but after they saw how unprofessional Cardinal Van Lines is and how dishonest they were about price and time frame, they were able to cancel their job and receive their deposit back as this company KNOWS they are making promises they won’t keep.

Please save yourself money and peace of mind and do not use this company. They will rip you off and then say everything was only an estimate. Guaranteed all of these wonderful reviews are bought because both myself and my friends experienced nothing but terrible service from them.

Move size: 1 Bedroom Home Service cost: $2910

I was given a quote over the phone with a list provided to the company. I ended up getting charged DOUBLE what the original quote was and they told me there was nothing they could do about it and I would lose my $1100 deposit. Absolute worst customer service; have not heard one word since reaching out multiple times. The movers ended up losing some parts of my headboard for my bed and I called many times to ask if they left it in the truck and no response. I DO NOT RECOMMEND USING THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $4000

To anyone who is looking into this company DO NOT USE THEM. Cardinal Van Lines is broker not a moving company and will not tell you this up front. We were lied to, overcharged and without our things for a week and half.

My husband and I hired Cardinal Van Lines for our move from Michigan to Texas. We were on a budget but thought a moving company would help avoid some of the stress. We were quoted $5200 in the beginning of March based on a phone conversation with Nicolas. We called back multiple times to make sure the estimate was right based on the number of items we had. We were assured on the phone the estimate would cover it. Two days before our big move we were called and given another estimate of $7600 based on all our items. We were completely trapped because, of course, we didn't have time to find another moving company in two days. We were also told that the truck would be weighed once it got to Texas and we could potentially get reimbursed if our items were lighter than estimated. We signed the contract working under this assumption that we could potentially get reimbursed even though they added an extra $2,400 two days before our move.

The day the movers arrived (Way to Go, Inc.) the truck was loaded and we were charged MORE based on how much our things took up in the truck. So the price increased to $8010. What we were supposed to do? Tell them to unload the truck? No, again, we were trapped to pay more. Again, we were told the truck would be weighed in Texas and we could potentially get reimbursed if the items were lighter than estimated. The truck was NOT weighed in Texas and of course we did not get any money back. And if fact, we were charged MORE for a long distance carrying fee.

We were also mislead by Cardinal Van Lines when we initially hired them that our things would arrive Monday May 10th. Two days before the move we find out it may take up to 2 weeks for our things to arrive. We were never told this information until again it was too late and we were trapped. We did not have our things until Saturday May 15th and of course we had to pay for a hotel room during that time. If we were told upfront that we would be without our things during that time we could have planned better. But instead we had to live day to day not knowing when our things would arrive or how many more days we would have to live in the hotel. It was unnecessarily stressful.

When I would call customer service they wouldn't answer 95% of the time. When they do finally answer the phone they basically say "read the contract mam" and do not help you. Cardinal Van Lines will lie to get your money and trap you so that you don't have any other alternatives. STAY AWAY!!!

Move size: 2 Bedroom Home Service cost: $8100

My moved was from Ohio to New York and Cardinal Van Lines lied to me from the start of the process. The original quote was for 710 cu. ft. at $5000 and the final move was 1156 cu. ft. at $7633. William (sales agent) told me the move would not be any higher then the original quote. This was a false and misleading statement. The scam is that he gave me a low quote knowing the subcontracted movers would raise the price.

CVL’s explanation regarding the price increase was my fault because I did not give them an accurate inventory. They claim they use a DOT cost sheet based on my inventory list but items can be larger and raise the price.

CVL will hire another moving company to conduct the move. The company CVL hired for my move was 11EVEN MOVERS & STORAGE. Never here this company they are unprofessional, unethical and will “up charge” you for the move. They raised my move final price from $5000 to $7633. There are many broken, damaged and lost items involved in the move.

Do not hire Cardinal VanLines.

I would say that I am very disappointed in the entire moving process (after I received my quote) conducted by Cardinal Van Lines. Moving is a very stressful situation and CVL is not the company you want to hire to minimize your stress.

I am sure there are other professional moving companies across the industry, if I had a chance to do this again, I

would hire another company and not Cardinal Van Lines.

Move size: 2 Bedroom Home Service cost: $7633