Cardinal Van Lines

Company is a piece of work...they are not a moving company they are a broker company. They give you a cheap price because they severely under price you for the amount of items you have. They priced my 4 bedroom 2 story house at 885 cubic square feet. I am not a mover I do not know what that looks like I told them the 82 items that I had and that is what they "estimated" my load. When the actual moving company came (sky van line 10/10 would recommend) they let me know the bad news. The original cost that I was given was severely under estimated and the truck that they brought wouldn't even be big enough to move all of my furniture. So new price is close to 3x the price quoted went from about $6400 to over $17000. Needless to say I was very upset so I called the customer service number to which I was connected with the most unprofessional rude lady who then pretty much told me that I signed a contract and it wasn't there problem. Now this is putting it lightly from how she actually spoke to me, even the movers who was standing with me while on the phone was appalled at her behavior, and when asked to speak to a manager SHE HUNG UP ON ME. Also there was no way to cancel and get the 2k deposit back just because we refused service. Never in my life will I ever recommend this company.

The moving company who did show up said this is very standard for broker companies like this because of the fact that they are just looking to make the sale and even if you cancel they still get your deposit.

Move size: 4 Bedroom Home Service cost: $17000

DO NOT USE THIS COMPANY. There is a good reason that they do not allow you to cancel after 72 hours. The movers they hired trashed my property with other people trash and belongings because their truck couldn't fit some extra boxes. The movers never said it would be a problem other than increasing the price which I expected. They then held my items hostage for 3 weeks and no one would answer the customer service line and the salesperson went MIA. Turned out the third party movers were waiting for more money from me but no one let me know that. Our items were damaged, dirty and missing. I cannot warn you enough. DO NOT USE CARDINAL VAN LINES.

Move size: Partial Move Service cost: $6000

I echo the poor service by this company. Long story short its been over two months, not all my things have been delivered - first time they said that it was because the truck was full - why they didn't sent a bigger truck is beyond me.. then the second time they came to deliver the "pending items", but still they have several pieces missing and they cant give me a clear answer if they in fact have my things.

Cardinal Van lines completely pushes the problem away to the carrier. Understanding that they are a third party broker, they do not assume any risk and do not help at all solve the situation. I have to submit a claim and not even then they are responsible - they say I need to submit a claim for the transportation company and not them.

Also they had extensive damage at the pickup origin and are asking me to call my insurance - NO, this should come from their pocket.

My recommendation is that never use a broker, deal directly with the transportation company and read all the fine prints and ask questions. they also charged me more because my things were more than the estimate, even though i am not an expert on estimating.

Even the driver who deliver admitted that they took my things, unload them and took out the protection - several of my things damaged upon delivery - they dont answer the phone or reply to emails - total disrespect and poor customer service. Stay away.. I learned my lesson.

Move size: 4+ Bedroom Home Service cost: $9000

Cardinal Van Lines website for Florida does NOT show they are a broker. They sold my contract3x. I didn’t even talk to one company & they charged me $700! The other company Ocean Moving & Storage highjacked my belongings. Cardinal says you have to electronically sign to lock in dates & get discount then they don’t send you the contact in Promised email. Mason & Travis will team up & promise the discount & dates but all the while lie to you. My move wasn’t done on time, they broke my furniture, they were late when they finally showed up & stayed until 9:30pm. Upon arrival it was another $2645 or they kept belongings. My Firm Bonded Quote of $4817.13 ended up costing $8,290.00! Do not use these companies. Cardinal Van Lines will be hearing from my attorney. They are liars & thieves stay away from this company as well as Ocean Moving & Storage in Florida & American Standard Moving & Storage who will randomly bill your credit card! I never even talked to this company but Cardinal must have given them my credit card because on the dispute the ONLY signature they could use was the Cardinal Van Lines contract. These 3 companies deserves minus 5 stars, they are crooks. I will pay my lawyer just to expose them.

Move size: 2 Bedroom Home Service cost: $8290

Rudest Customer Service Manager to deal with (Karen). Today is day 43 and we still do not have our stuff. The owner will not get on the phone to discuss and they owe me $400 in a Zelle payment which I have emails from 2 different people in their company stating I would get and still haven't received.

I have an entire review of my experience, but the number of characters are limited to completely share my experience.

Do not use this company under any circumstances! They will tell you everything you want to hear up front to get the business and then have the absolute worst service. Countless lies and not showing up is part of what we have experienced.

Again, their 4.6 rating is a joke! If I could give a zero, I would have!

Move size: 2 Bedroom Home Service cost: $8400

DO NOT use cardinal van lines. They are a scam. They gave me a quote of $3,500 and said I’d have a full 26’ truck for all my stuff. On my sheet it even says that they’d be moving 30 boxes, 3 dressers, 2 dining tables, 2 book shelves, a large upright freezer,and2couches.They get there and say oh for the whole truck it’s going to be an extra $5,000 and wouldn’t be delivered until 2 weeks after the agreed upon date. When I tried to cancel they said I’d lose my $1,600 deposit. DO NOT USE!

Move size: 3 Bedroom Home Service cost: $3460